You will need to download the firework for business mobile app and link it to your account, as it is used for two-factor authentication.  

Follow these steps the first time you access your Fire account, if you have reinstalled the mobile app or if you are prompted to scan the QR code to link your mobile device.   

1. Sign into the firework online app on your desktop web browser. You will see the screen below:
2. Search for the “firework for business” app in the App Store/Google Play Store.
3. You will see the screen below on your mobile app. Use the in-app scanner to scan the QR Code on your desktop screen.

5. Follow the steps to log in to your mobile app, entering your access code and the SMS verification code sent to your phone number.
6. Your phone will now be linked to ‘firework online’ and you will have full access to your account.

If you have already linked ‘firework for business’ to your business account, follow the guide below.

Android

1. Sign in to your Fire Business Account.
2. Enter your sign in information and click the ‘Sign In’ button.

3. The sign in request screen will be displayed, informing that a request has been sent to your linked mobile device.

4. Your mobile device will receive a push notification titled ‘Sign In Approval’, provided you have enabled notifications for the app. Tap on this notification, bringing you to the app log in.
5. Authenticate yourself using your access code/fingerprint, and the sign in request will pop up.
6. Approve the sign in request to log in to your Business Web Account.

7. Alternatively, if you have disabled notifications, you can view the sign in approval in the ‘Request’ section of the ‘Security’ tab of the mobile app.

iOS

1. Sign in to your Fire Business Account.
2. Enter your sign in information and click the ‘Sign In’ button.

3. The sign in request screen will be displayed, informing that a request has been sent to your linked mobile device.

4. Your mobile device will receive a push notification titled ‘Sign In Approval’, provided you have enabled notifications for the app. Tap on this notification, bringing you to the app log in.
5. Authenticate yourself using your access code/fingerprint, and the sign in request will pop up.
6. Approve the sign in request to log in to your Business Web Account.

7. Alternatively, if you have disabled notifications, you can view the sign in approval in the ‘Requests’ section of the ‘Security’ tab of the mobile app.

Under The Regulatory Technical Standards on Strong Customer Authentication and Common and Secure Open Standards of Communication, Strong Customer Authentication (SCA) must be used when accessing payment accounts online. As such we require account activity such as logging in or adding a new payee to be approved using the firework for business mobile application.

To add a new payee using your Fire Business Account, follow the instructions listed below. 

Android

1. Sign in to your Fire Business Account.
2. Click on the ‘Payments’ section.
3. Click on ‘Payees’ subsection, then the ‘Actions’ button.

4. Enter the payee’s details and click the ‘Add Payee’ button.

5. An Approval Request will instruct you to approve the payee via the ‘firework for business’ app.
6. Your mobile device will receive a push notification titled ‘New Payee Approval’, provided you have enabled notifications for the app. Tap on this notification, bringing you to the app log in.
7. Approve the new payee request and the payee will be added to the ‘Payees’ section of your Business Web Account.

8. Alternatively, if you have disabled notifications, you can view the sign in approval in the ‘Requests’ section of the ‘Security’ tab of the mobile app.

iOS

1. Sign in to your Fire Business Account.
2. Click on the ‘Payments’ section.
3. Click on ‘Payees’ subsection, then the ‘Actions’ button.

4. Enter the payee’s details and click the ‘Add Payee’ button.

5. An Approval Request will instruct you to approve the payee via the ‘firework for business’ app.
6. Your mobile device will receive a push notification titled ‘New Payee Approval’, provided you have enabled notifications for the app. Tap on this notification, bringing you to the app log in.
7. Approve the new payee request and the payee will be added to the ‘Payees’ section of your Business Web Account.

8. Alternatively, if you have disabled notifications, you can view the sign in approval in the ‘Requests’ section of the ‘Security’ tab of the mobile app.

Follow these steps to archive a payee you no longer wish to appear in your approved payee list. 

1. Sign in to your Fire Business Account.
2. In the ‘Payments’ section, select ‘Payees’. Click on the payee you wish to archive.
3.  From the ‘Actions’ menu, select ‘Archive Payee’.
4. Click ‘OK’ to archive the payee. 

An Internal Transfer is the movement of funds between two of your Fire accounts of the same currency.

This differs from an FX Transfer, which is the movement of funds between two of your Fire accounts of different currency.

To create an Internal Transfer using your Fire Business Account, follow the instructions listed below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Fire Accounts’ section.
3. Choose the relevant account you wish to transfer the funds from. (For the purpose of this example, we want to transfer funds from one EUR[€] account to another EUR[€] account.)
4. Click the ‘Actions’ button and select the ‘Internal Transfer’ option from the list.

5. The ‘From Fire Account’ field will display the selected account from step 3. Choose the account you wish to transfer the funds to from the ‘To Fire Account’ list.
6. Enter the amount you wish to transfer and an optional reference for your records.
7. Click the ‘Next’ button.

8. When you have reviewed the details, click the ‘Confirm’ button.
9. Once the Internal Transfer has processed successfully, sending funds from one account to the other instantly, you can view the transfer in both of the relevant accounts.

A Bank Transfer is the movement of funds from your Fire account to an external account of the same currency.

This may be another Fire user’s account, or an account held with another bank/payment service provider. One pre-requisite is that the destination account must first be set up as a payee – more on that here.

To create a Bank Transfer using your Fire Business Account, follow the instructions listed below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Fire Accounts’ section.
3. Choose the relevant account you wish to transfer the funds from. (For the purposes of this example, we want to create a bank transfer in EUR[€].)
4. Click the ‘Actions’ button and select the ‘Bank Transfer’ option from the list.

5. The ‘From Fire Account’ field will display the selected account from step 3. Choose the destination account you wish to transfer the funds to from the ‘To Payee Account’ list.
6. Enter the amount you wish to transfer and an optional reference for your records. A reference can also be set for the destination account – this will display as the reference in the recipient’s account.
7. Click the ‘Next’ button.

8. When you have reviewed the details, enter your Access Code and click the ‘Confirm’ button.
9. Once the Bank Transfer has processed successfully, you can view the outgoing transfer in the relevant account (in this case the EUR account).

To make an International Transfer you will first need to have set up an International Payee. See “Adding an International Payee?” for more information.

An International Transfer is the movement of funds from your Fire account to an external account in another currency. International Transfers are sent through local payment rails and must be sent to an account in the currency’s local country e.g. AUD payments must be made to an account in Australia, USD payments must be made to an account in the United States etc…

To create an International Transfer using your Fire Business Account, follow the instructions listed below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Fire Accounts’ section.
3. Choose the relevant account you wish to transfer the funds from.
4. Click the ‘Actions’ button and select the ‘International Transfer’ option from the list.
5. The ‘From Fire Account’ field will display the selected account from step 3. Choose the destination currency you wish to transfer the funds to from the ‘Currency’ list.
6. Choose the destination account you wish to transfer the funds to from the ‘To Payee’ list. Note that only payees set up in the international currency will be visible in this list.
7. Enter the amount you wish to transfer in the payee currency i.e. the amount the payee will receive in their local currency. A reference is optional for your account but must be set for the destination account – this will display as the reference in the recipient’s account. You must also choose a ‘Payment Reason’ that is most closely associated to the reason for the transfer to the payee. The available reasons are:
   • Invoice Payment
   • Salary/Dividend Payment
   • Expenses
   • Savings
   • Other
8. Click the ‘Next’ button.
9. When you have reviewed the details, enter your Access Code and click the ‘Confirm’ button.
10. Once the International Transfer has processed successfully, you can view the outgoing transfer in the relevant account.

An FX Transfer is the movement of funds between two of your Fire accounts of different currency.

This differs from an Internal Transfer, which is the movement of funds between two of your Fire accounts of the same currency.

To create an FX Transfer using your Fire Business Account, follow the instructions listed below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Fire Accounts’ section.
3. Choose the relevant account you wish to transfer the funds from. (For the purpose of this example, we want to convert EUR[€] to GBP[£].)
4. Click the ‘Actions’ button and select the ‘FX Transfer’ option from the list.

5. The ‘From Fire Account’ field will display the selected account from step 3. Choose the account you wish to transfer the funds to from the ‘To Fire Account’ list.
6. Enter the amount you wish to transfer and an optional reference for your records.
7. Click the ‘Next’ button.

8. When you have reviewed the details, click the ‘Confirm’ button.
9. Once the FX Trensfer has processed successfully, sending funds from one account to the other instantly, you can view the transfer in both of the relevant accounts.

You can order a Fire debit card in ‘firework online’ under the ‘Debit Card’ tab.

When ordering a card you will need to confirm the business user who will use the card and the sterling and euro account to which the card is to be linked.

Fire debit cards may be used anywhere you see the MasterCard® logo – in store, online, for recurring bills and at ATMs for cash withdrawals. When your card arrives, activate the card by following the instructions below.

Each Fire debit card is linked to both a specific sterling and a specific euro account. So if you are making a purchase in euro you will need sufficient funds in the Euro account linked to the card, and similarly if you are making a Sterling purchase you must have sufficient funds in the Sterling account linked to the card.

Purchases in any other currencies (e.g. US Dollars) will be converted and withdrawn from your default account (Euro for businesses incorporated in Ireland and Sterling for businesses incorporated in the UK).

1. Sign in to your Fire Business Account .
2. Go to the ‘Debit Cards’ tab and click on the ‘Add Fire Debit Card’ button.

3. Select the relevant information, enter a secure card pin and click the ‘Next’ button.
4. Enter your access code and 2FA code (the 2FA code can be found in the ‘Security’ section of the ‘firework for mobile’ app –  see the image below) and click the ‘Add Fire Debit Card’ button.

Once you receive your card in the post (usually within five business days), it will need to be activated by an Administrator on your business’ account.

The Fire debit card can be activated through the web portal or mobile app. 

Please note that an Administrator will need to activate the card, even if the card is under another user’s name, as only Administrators have the level of permission required.

To activate the debit card through the ‘firework online’ web portal: 

1. Go to the ‘Debit Cards’ tab of your Fire Business Account.
2. Click on the debit card, then from the ‘Actions’ drop-down men select the ‘Activate Card’ button
3. Enter the CVV code, which is a 3-digit code that can be retrieved from the back of your physical fire debit card. Click the ‘Activate’ button. The debit card will now be live and ready to use!

To activate the card through the ‘firework for mobile’ app: 

1. Sign in to your ‘firework for business’ mobile app.
2. Tap on the ‘Cards’ section in the navigation bar.
3. In the ‘All’ tab, the card(s) requiring activation will show as ‘Ordered’. Select the debit card you wish to activate.

4. Within the ‘Card Details’ section, tap the ‘Activate Card’ button at the bottom of the page.

5. Enter the card’s CVV code. This 3-digit code can be retrieved from the back of your physical fire debit card.

6. The debit card is now live and ready to use!

As a business customer you may view your debit card’s pin at any time through the ‘firework for business’ mobile app.

Follow the guide below to utilise this feature:

1. Sign in to your ‘firework for business’ mobile app.
2. Tap on the ‘Cards’ section in the navigation bar.
3. Within the ‘Active’ section, select the debit card you wish to retrieve the pin for (please note that only debit cards in ‘Live’ status will have the pin reminder functionality).

4. Tap the ellipsis icon in the top right of the screen.

5. This will display a slide-up window. Select the ‘Show Card Pin’ option from the list.

6. A pop-up will appear with your 4-digit pin.

When your debit card is close to its expiry date (less than 30 days) you can reissue a new one at no additional cost through the ‘firework for business’ mobile app following the guide below. 

1. Sign in to your ‘firework for business’ mobile app.
2. Tap on the ‘Cards’ section in the navigation bar.
3. Select the expiring debit card you wish to reissue.

4. Tap the three dots on the top right of the screen.

5. This will display a slide-up window. Select ‘Reissue Expiring Card’ from the list.
6. Select the address which you would like to deliver the card to. Please note: if your address has changed, contact support@fire.com before reissuing your card.
7. Tap the ‘Reissue Expiring Card’ button.

That’s it – your card should arrive within about five business days!

If you happen to lose your Fire debit card, contact us at support@fire.com to allow us to cancel your card.

In the meantime, to ensure no one is using your lost card, you can block your card using your Fire Business Account, or through the ‘firework for business’ mobile app.

Block Card through your Fire Business Account

1. Sign in to your Fire Business Account.
2. Click on the ‘Debit Cards’ section.
3. Click on the relevant card you wish to block.
4. Click on the ‘Actions’ button and select the ‘Block Card’ option.

5. A green banner at the foot of the screen will show that the card has been blocked, as well as the ‘BLOCKED’ text displayed beside the card number.

Android

1. Sign in to your “firework for business” account using your access code/fingerprint.
2. Tap on the ‘Cards’ section and select the relevant card you wish to block.

3. Tap the ‘Block Card’ button.

4. A red banner will appear to inform you that “This Card is Blocked”.

iOS

1. Sign in to your “firework for business” account using your access code/fingerprint.
2. Tap on the ‘Cards’ section and select the relevant card you wish to block.

3. Tap the ‘Block Card’ button.

4. A red banner will appear to inform you that “This Card is Blocked”.

Should you change your mobile phone, follow this guide on how to unlink your old device and link your new phone to ‘firework online’.

1. Sign in to your Fire Business Account.
2. Enter your sign in information and click the ‘Sign In’ button.

3. You will see the sign in approval screen and the device linked to your account. Click the blue “link a different device to your account” text.

4. You will then be brought back to the sign in screen. Enter your sign in information again and click ‘Sign In’.

5. You will then be brought to the ‘Settings’ screen, where you can link your new mobile phone. Scan the QR Code using the ‘firework for business’ mobile app and link the mobile app to your Business Web Account.

Once you have opened a Fire account, you may access the ‘API’ section (Settings tab) of ‘firework online’ and set up the tokens necessary to integrate your own applications to both retrieve information pertaining to your accounts and create batches, new accounts or new payees. Your applications may read data in your Fire accounts and the token you create may be permission based.

Within this section you may also configure webhooks – you can enter the URLs to which we will send data as certain events occur. This is a very useful way to manage lodgements and update your own applications.

To create an API Application, follow these guidelines:

1. Sign in to your Fire Business Account.

2. Click on the ‘Settings’ tab.
3. Click on the ‘API’ section.
4. Here you will see ‘Webhooks’ and ‘Application Tokens’
5. In the ‘Application Tokens’ subsection, click the ‘Add New Application’ button.

6. Name your application and select only the permissions this application will require from the list.
7. Enter your Access Code and click ‘Create’
8. You will see the details of the Application Token ‘Client ID’, ‘Client Key’ and ‘Refresh Token’. Use these to create an Access Token.
9. Once you have created an Access Token, you can use the API in tandem with our API Documentation to retrieve and create.

You can add additional users to your Fire account to help manage your payments. You can set up additional Admins, Full Users, Payment Only Users, Payee Management Users, Card Only Users, and Read Only Users. To set up a new user, follow the instructions below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Settings’ tab.
3. Click on the ‘User Management’ subsection.
4. Click on the ‘Add New User’ button the top right of the screen.

5. Enter the user’s information and select their role. If you have any questions about what each role entails, hover over the ‘?’ beside the ‘New User’s Role’ text.

6. Click the ‘Add’ button.
7. The new user will receive an invitation email. The new user will be asked for some verification information such as name, address, date of birth. Once this information has been received and verified, they will have access to the account with the permissions associated with their role. In some circumstances we will require verification documentation for the new user, if this is required it will be requested during the registration process.

Account statements are available through your Fire Business Account.

1. Sign in to your Fire Business Account.
2. In the ‘Fire Accounts’ section, click on the relevant account, then the ‘Actions’ button.
3. A drop-down menu will be displayed; select the ‘Download Statement’ option from the list.

4. In the ‘Fire Accounts’ section, click on the relevant account, then the ‘Actions’ button.
5. Select the relevant year, month and format, then click the ‘Download’ button.

6. Your statement will be downloaded in the selected format.

An Account Confirmation Statement is a document often required by third parties such as an eCommerce marketplace. These can be downloaded as a PDF on a per-account basis from within your Fire account.

To download an Account Confirmation Statement from your Fire Business Account, follow the instructions listed below:

1. Sign in to your Fire Business Account.
2. Click on the ‘Fire Accounts’ section.
3. Choose the relevant account you wish to download the confirmation statement from. (For the purposes of this example, we will use a EUR account.)
4. Click the ‘Actions’ button and select the ‘Download Account Confirmation’ option from the list.

5. Clicking this button will automatically download a PDF file. This will be visible at the bottom of your tab, or within your ‘Downloads’ folder.
6. This document contains information relating to the selected account held by your business.

Fire Open Payments is a new feature of the fire.com business account that leverages Open Banking capabilities to allow businesses to accept account-based payments in Euro and Sterling. You can read about it in more detail here.

There are three ways of creating a Fire Open Payment request:

1. Using our API (see our Open Banking API Documentation). If you would like to integrate Fire Open Payments with your existing system using the fire.com API, please get in touch with the team.
2. Through ‘firework online’: See our ‘How-to’ guide below.
3. Through the Fire Open Payment Terminal in the ‘firework for business’ mobile app: See our ‘How-to’ guide below.
   

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Create a Fire Open Payment request through ‘firework online’

1. Sign in to your Fire Business Account.
2. Click on the ‘Payments’ tab.
3. Click on the ‘Open Banking’ section.
4. Click the ‘Create Payment Request’ button in the top right of the page.
5. Select the account you wish to receive payment into.
6. The amount can be set, or left blank if you want to allow the payer set the amount themselves.
7. Enter a description – this is mandatory and will be displayed to the payer.
8. If you wish you can enter a reference for your own records.
9. If you only want the payment to be paid once, uncheck the ‘Can be paid more than once’ box.
10. The ‘Select Information to Collect from the Payer’ and ‘Enter Additional Information to Store/Display’ dropdown sections relate to any information you may require the user to provide or any details you wish to set or display to the payer. These are all optional fields.

11. Once you have set all the required information, click the ‘Create Request’ button and your Fire Open Payment Request will be created!
12. You can copy/share the link or download the QR Code to display it anywhere you wish.

Create a Fire Open Payment request through the ‘firework for business’ app

The Fire Open Payment Terminal is a feature of the ‘firework for business’ app which allows users to quickly and easily create and share a payment request in-app. The amount must be set by the payee, and there is a limit of one payment per request. 

1. Open the ‘firework for business’ app.
2. From the app log in screen you can swipe left or right to access the Fire Open Payment Terminal. The Terminal can also be accessed when logged in to the app.
3. Choose the relevant account and enter an amount.

5. Tap the check mark to proceed and you will see the QR Code and ‘Share Request’ options. Choose whatever method is easiest for both parties; the QR Code can be scanned or the request shared via message, email, etc.

6. Once the payer has opened the payment, the app will update to ‘Awaiting Authorisation’.

7. Once they have authorised the payment and see the success page, the app will update to ‘Authorised’ status. To verify the payment, ensure the ‘Domestic Payment ID’ value the payer sees matches the in-app value.

8. If the payer rejects the payment, or they take too long, the app will update to reflect this too. (Note: If the payer exceeds the time limit, they can still authorise the payment – check the Open Banking section of the app to verify the payment status in such a case).

This section relates to making an Open Banking payment. If you are looking for more information on Creating a Fire Open Payment, click here.

If you want to find out more about Open Banking through Fire Open Payments, click here.

There are two ways of making an Open Banking payment using your Fire Business Account – both of which utilise the ‘firework for business’ mobile app. Follow the relevant guide below based on whether you intend to use a mobile phone or laptop/PC:

Making an Open Banking payment using a mobile phone

1. Given that you have initiated an Open Banking payment, you will be presented with a list of ASPSPs/Banks.
2. From the list of options, tap ‘fire.com’.
3. You may be presented with a few apps you can use depending on your device – select ‘firework for business’ and you will be redirected to the app.
4. Once you have logged in, the payment information will be displayed in-app. When you have selected the correct account and reviewed the details, tap the ‘Approve’ button.

5. You will then be redirected back to your browser to continue the Open Banking payment.

Making an Open Banking payment using a laptop/PC

1. Given you have initiated an Open Banking payment, you will be presented with a list of ASPSPs/Banks.
2. From the list of options, click ‘fire.com’.
3. You will see the following page instructing you to scan the QR Code.

4. Log in to the ‘firework for business’ mobile app. Tap on the ‘More’ tab – you will see an ‘Open Banking Scanner’ section.
5. Tap the ‘Open Banking Scanner’ section and use the QR Code scanner to scan the QR Code displayed on your laptop screen.
6. Alternatively, any QR Code scanner app can also be used, instead of the ‘firework for business’ app.
7. When the QR Code is scanned, you will be redirected to the ‘firework for business’ app.
8. Once you have logged in, the payment information will be displayed in-app; when you have selected the correct account and reviewed the details, tap the ‘Approve’ button.

9. Check your laptop/PC browser – it should update, allowing you to continue the Open Banking payment process.

1. Sign in to your Fire Business Account.
2. Navigate to ‘Settings’.

3. Click ‘User Management’.
4. Select the user whose role you wish to change (for this example we will use Tester Two).

5. Click ‘Actions’.

6. Choose ‘Edit User Role’.

7. From the dropdown select the user’s new role.
8. Click ‘Confirm Role Change’.

9. An approval request will be sent to the ‘firework for business’ app, instructing you to authorise the user role change (only the Administrator making the change will receive this request).
10. Tap ‘Approve’.

11. In your Business Web Account, refresh the ‘User Management’ section.
12. The user’s role is updated.
13. A notification is sent to any other Administrator’s on your account to inform them of the change.